Aetna Remote Jobs (No Degree, Part/Full Time, Customer Support) - Entry Level
Might it be said that you are energetic about helping other people and have an ability for critical thinking? Join our group as a Help Promoter. In this job, you will work close by peers who handle Federal medical insurance individual inbound calls, filling in as a critical emotionally supportive network for Client care Delegates (CSRs). Your job will include helping CSRs with questions and work... processes during dynamic calls, offering precise and opportune help. You will likewise straightforwardly deal with heightened part issues, working to de-raise and resolve concerns effectively. As the Single Resource for taking care of heightened part administration requests, you will act with quick information utilizing incorporated help instruments, drawing in, counseling, and teaching individuals in view of their special necessities and inclinations.
Key Liabilities:
? Offer help and direction to CSRs during dynamic calls, assisting them with exploring questions and work processes.
? Handle heightened part administration requests and issues, working to de-raise and resolve concerns effectively.
? Draw in with and teach individuals in light of their exceptional requirements and inclinations, utilizing coordinated assistance apparatuses.
? Go about as an information asset for CSRs, assisting with working on their presentation and comprehension of organization administrations.
Required Capabilities:
? Solid critical thinking abilities with exhibited proprietorship characteristics.
? Sympathy, empathy, and magnificent listening abilities.
? Capacity to de-raise circumstances and try to avoid panicking under tension.
? Excellent verbal and composed relational abilities.
? Authority capacities and involvement with managing part accelerations.
? Capacity to coach, train, and spur representatives, offering input for execution improvement.
? Capacity to perform multiple tasks, distinguish drifts, and keep up with meticulousness.
? Experience in driving and advancing change inside authoritative designs.
Favored Capabilities:
? Middle of the road abilities with Windows-based applications.
? Past experience taking care of raised part issues.
? Powerful correspondence and documentation abilities.
? Fast student with the capacity to rapidly apply new abilities.
? Government health care experience liked.
? Solid logical abilities zeroing in on precision and meticulousness.
? Comprehension of clinical wording serious areas of strength for and addressing and discussion abilities.
? PC proficiency to explore interior/outside frameworks.
? Bilingual Spanish
Training:
? Secondary School Confirmation or G.E.D. required.
Service AdvocateBachelor Degree
