Data Entry Specialist – 2nd Shift – Fire, Life Safety & Security – Irving, TX in Irving, TX in Siemens (job Id: 1691912610) ID-170

Job description: Job Description:

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Data Entry Specialists stand-up and maintain the critical account information for customers who rely upon Siemens for their Fire, Security, Video, and other alarm monitoring requirements. You will handle incoming and outgoing calls to both customers sites and Siemens Field Technicians across the United States to ensure that accounts are properly configured, and alarms are reporting as required. You will be an integral part of the life & safety solution for thousands of commercial customers.

THIS IS A 2ND SHIFT POSITION WITH THE HOURS OF 11:30 AM – 7:30 PM MONDAY – FRIDAY.

As a Data Entry Specialist, you will:

• Handle all aspects of scheduled customer account maintenance and service
• Respond to same-day requests for account stand-up and/or maintenance
• Handle incoming and outgoing phone calls in support of this mission
• Conduct extensive data entry to populate required fields for accounts
• Generate reports in response to customer demands
• Process SAP work orders as required
• Work overtime as assigned

You will make and impact with these qualifications:

Basic Qualifications:

• High school diploma, state-recognized GED, or state-recognized high school proficiency exam
• Proficiency with Microsoft Office Applications with emphasis on Outlook and Excel
• Significant experience in a customer-facing service role
• Knowledge of security and fire panels, signals, and reporting
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Extensive experience with fire and security panels, signals, and reporting
• Previous experience with Service Business Network (SBN) software
• Operational knowledge of access control systems (CCure, DSX or AMT (WeBRIX)
• Experience as an Operator or Data Entry Specialist at a Central Monitoring Station

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:
• The pay range for this position is $38,600 – $66,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

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Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI .

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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