IT Ops Analyst, Sr. (Remote | DoD Clearance) - ID-3672

About this role:

• Rackner is seeking a Sr. IT Operations Analyst who will provide support to end users for PC, server, mainframe applications, and hardware.
• Handles escalated issues that the first tier of help desk support is unable to resolve.

We are looking for experience with:

• Troubleshoot issues to determine root-cause and drive to resolution
• Linux and scripting (Bash and Python, etc.)
• Cloud systems and architectures (i.e. AWS, Azure, Google Cloud)
• Active Directory

What will make you successful:

• The Sr. IT Operations Analyst may interact with network services, software system engineering, and/or applications development to restore service and/or identity and correct core problems.
• Simulates or recreates user problems to resolve operating difficulties and recommends system modifications to reduce user problems.
• The Sr. IT Operations Analyst will maintain currency and highest level of technical skill in field of expertise.
• Possesses and applies expertise on multiple complex tasks, presents solutions to problems, and contributes to deliverables and perform metrics where applicable.

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Nice to Have:

• ServiceNow support
• 8750 Certification or Security+

Who We Are:

• Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
• We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
• We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
• Our customers hail from a diverse, ever growing list of industries.

Program Overview:

• Platform One, a DoD-wide enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging best practices at various classification levels.
• In support of Platform One, the Customer Experience team was developed to provide support throughout the customer life-cycle.

Benefits / Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well!

• 401k with 100% matching up to 6%
• Highly competitive PTO
• Great health Insurance with large network of providers
• Medical, Dental and Vision
• Life insurance, and short + long term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan