Principal Technical Program Manager, Search Platform Technologies - ID-5485
Amazon Search creates powerful, customer-focused product search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our systems go to work. We're seeking an experienced Principal Technical Program Manager with a strong technical foundation to join the Search Relevance and Ranking team and enhance our Search experience for customers.
Amazon Search helps customers find the products that match their intent, serving a diverse global audience across various platforms. With billions of searches and substantial revenue, Amazon Search's impact is widespread and significant. Our access to a wealth of data enables us to employ machine learning for creating smarter and personalized experiences for both customers and selling partners.
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As a Principal Technical Program Manager, you will lead the Amazon Search ranking program, driving its strategic direction and overseeing day-to-day execution. Partnering with a cross-disciplinary leadership team, you will build and deliver innovative search experiences and technologies. Your responsibilities include managing worldwide project schedules, writing specifications, and launching products, all while tracking progress through metrics.
As a program leader, you will navigate uncertainties, anticipate challenges, and balance business needs with technical constraints to ensure optimal outcomes. This high-impact role requires strong decision-making, creative problem-solving, and seamless collaboration with global Retail product and science teams. You will be key to delivering both immediate results and long-term value for customers and the business, with support from search leadership.
Responsibilities
- Collaborate with search ranking experts to define the strategic vision and roadmap for empowering customers worldwide to discover the best products. This involves partnering closely to develop, evaluate, and adopt new ranking features tailored to diverse audiences.
- Develop and refine search ranking roadmaps and requirements, ensuring clear experiment milestones and actionable steps toward delivering innovative search experiences.
- Partner with global teams and signal providers, understanding the unique needs of each marketplace and category to deliver ranking services in sync with worldwide launch timelines. Lead cross-functional efforts from ideation to launch, coordinating internal and global activities.
- Analyze and optimize internal processes and mechanisms, identifying inefficiencies in prioritization, planning, tracking, execution, and communication through regular business reviews.
- Increase visibility and awareness by regularly communicating with leadership on status, risks, innovative proposals, and challenges through strong written communication.
- Identify and resolve search defects and address escalations swiftly using a streamlined process, driving data-based activities to generate meaningful insights and recommendations for improvement.
- Mentor and support fellow Technical Program Managers, fostering growth and collaboration within the Search Relevance organization.
This role offers the opportunity to shape the future of search ranking at a global scale, drive impactful change, and lead cross-functional efforts that directly enhance the customer experience.
BASIC QUALIFICATIONS
- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross-functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
