Remote Online chat specialist
Job Description
Responsibilities: ? Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns ? Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate ? Crete relationships with new customers to better understand and achieve their needs ? Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately ? Promotes interest in client products and services ? Consistently achieves established standards of the position ? Continually portray and project a positive and professional image. ? Provide administrative support to the customer service team ? May assist with overflow work and other duties as needed ? Promotes interest in client products and services ? Consistently achieves established standards of the position ? Continually portray and project a positive and professional image ? Provide administrative support to the customer service team ? May assist with overflow work and other duties as needed ? This position is also a remote position in which you will be working from home
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Qualifications
Requirements: ? High school diploma or equivalent. ? Experience in customer service. ? Strong telephone etiquette. ? Familiarity with CRM tools. ? Excellent communication skills. ? Ability to manage multiple tasks at once. ? Ability to adapt to different personalities.
Additional Information
All your information will be kept confidential according to EEO guidelines.
